Frequently Asked Questions
Here are just a few top questions we get asked on a regular basis, if we haven't answered a question you would like more information on please don't hesitate to contact us ,we are more than happy to help.
What do I do if I want to cancel?
Are there any rules for the use of bouncy castles?
Please No food or drinks, No sharp objects, No face paints, No confetti, No silly string.
Shoes must be removed when using this inflatable.
bouncy castle is to be supervised by a responsible adult at all times.
I am organising a fete, school fair/fun day can you help?
Does the bouncy castle need to be in a particular area?
Make sure there is enough space for our bouncy castle, plus at least 2ft around the sides.
Please ensure that the area the bouncy castle is to be placed on is not on a steep slope and is clear of debris, such as animal mess and glass.
What about health and safety?
Do you have Public Liability Insurance?
Yes, Cobra Castles Bouncy Castle Hire has upto £5 million public liability insurance. It is however very important that you, the hirer, understand what this means. This insurance covers Cobra Castles Bouncy Castle Hire, against damage or injury caused by unsafe or improper set-up. It DOES NOT protect against injury, damage or loss caused through either negligent use of the equipment, or altering any aspect of the set-up after delivery, or through normal use where accidents may occur.You, the hirer, are not covered by our insurance, as it is impossible for us to insure you against your liabilities. This is the case with EVERY bouncy castle hire company in the country.
Where do you deliver?
We deliver Bouncy Castles to all of Liverpool, Wirral, Runcorn, St Helens, Widnes and Warrington and all areas in between. Some areas will have a small delivery charge to cover our extra fuel and extra time, please check our delivery area tool at the top of our home page for more information.
Will you deliver, set up and collect the Bouncy Castle?
What days can I hire a bouncy castle from Cobra Castles Bouncy Castle Hire?
How much notice do i need to give you to place a booking?
Where can you set up a bouncy castle?
Can you deliver with no side entrance and take bouncy castles though a house?
We can deliver the bouncy castle through a house if it is agreed with the homeowner. We do need a lot of room (A MINIMUM 3ft wide clear access to deliver most small castles). Bouncy Castles are often bigger and heavier than most people expect, and so to move them we use sack barrows and we will need to wheel the sack barrow through the house. If it has been raining, there may be a risk of water and dirt being trapped inside the castle, which sometimes has a tendency to leak out onto surfaces.
Is there anything I need to provide when i hire a bouncy castle from Cobra Castles Bouncy Castle hire?
Members of staff will bring all the equipment needed with them. This will include the inflatable that you have hired, safety mats (where needed), sand bags or pegs to hold the castle down, extension leads, and an inflation fan.
There must be access to a 240V mains power supply (general mains socket is fine) within 50 meters of the bouncy castle.
Generators are an alternative where no electricity is available and are priced from just £35.
How much space do I need?
The space you need depends on the type of inflatable that you hire but as a general rule for Bouncy Castles you will need to allow a minimum of 3 feet at the front and rear of the castle and 2 feet either side. This is to allow easy access for the blower at the rear. We need a 3ft wide clear access to deliver most castles. Please make sure the area is clear of sharp objects, animal excrement, garden tools & furniture, rubbish and that the grass has been cut and is not too long. If you intend to have the inflatable set up inside a hall you will need to ensure that the ceiling height is at least 1ft higher than the top of the bouncy castle.
How much electricity does a bouncy castle use ?
What Should we do if it rains heavily after you have left?
Most of our castles come with rain/sun covers and can therefore still be used. We deliver in all weather conditions. If the rain is heavy we ask you to keep inflated as this stops water from pooling inside and on the inflatable.If the weather conditions are bad on the day of your delivery and you still want to go ahead with the booking, we are unable to offer any refunds for unpleasant weather after bouncy castle has been set up.We supply electrical extension leads that are splash proof and come fitted with an RCD and our blowers are water protected. Once the rain has stopped wipe the castle with a towel before allowing children on it again to avoid slipping accidents.